COVID-19 conditions of entry and trading arrangements

Updated 13 July 2022

Can I visit? Yes!

  • When you’re on site. To protect you (and us), we’ll be wearing a mask in extended contact sessions. With the current surge of COVID cases in Melbourne, we ask that you also wear your mask when visiting. You will not be able to enter our site without a correctly fitted mask.
  • If you feel sick for any reason, please do not visit us. Have a COVID test and choose a delivery option for your purchase.
  • Click and collect? We’ll send a confirmation email once your order is ready. If you have not received an email, it means your order is not yet ready. Check your spam- just in case…
  • Unable to visit? Order online and let Australia Post or Sendle do the work for you.

Other services:

Espresso equipment purchases:

  • Phone/Video meeting with freight or click and collect
  • On site viewing/demonstration:
  • Equipment demonstrations/viewings are available STRICTLY by prior arrangement. Request an appointment time here and we’ll respond to your request with a meeting invite for a mutually suitable time.

Coffee packaging:

  • Airscape packaging has resumed. BYO stainless Airscape container for your beans and the environment will love you for doing so. You are also welcome to decant into your own container if you prefer.

Training: Normal

Espresso equipment service: Normal

Please request your equipment service via our service webpage.  




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